7tk10 Privacy Policy — How We Handle Your Personal Data

Who We Are

7tk10 operates the online casino and sports betting platform available at https://7tk10.io (the "Platform"). In this Privacy Policy, references to "7tk10", "we", "us", or "our" refer to the operator of the Platform. References to "you" or "your" refer to any individual who accesses or uses the Platform, whether as a registered account holder or as a visitor browsing without an account.

7tk10 acts as the data controller in respect of personal data collected through the Platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are bound by written agreements requiring them to handle your data only in accordance with our documented instructions.

Data We Collect

The personal data 7tk10 collects falls into the following categories:

We do not collect or process sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where strictly required by applicable law (for example, problem gambling self-declaration disclosures made voluntarily by the player).

How We Collect Data

7tk10 collects personal data through the following channels:

• Directly from you: Information you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automatically via the Platform: Technical data such as IP addresses, device identifiers, and session logs are collected automatically each time you access the Platform, using server logs, cookies, and similar technologies.
• From payment providers: 7tk10 may receive transaction confirmation data from payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard to verify deposits and withdrawals. We do not receive or store your full card numbers — only masked references provided by the payment gateway.
• From identity verification partners: Where required for KYC compliance, 7tk10 may use third-party identity verification services that confirm the authenticity of identity documents. These providers return a verification result to 7tk10; they do not retain your document data beyond the verification process.
• From anti-fraud and security systems: Automated systems monitor account activity for unusual patterns that may indicate fraud, money laundering, or prohibited conduct. Data generated by these systems is treated as personal data where it relates to an identifiable individual.

Why We Use Your Data

7tk10 processes your personal data for the following specific purposes:

• Account creation and management: To register your account, authenticate your identity, and maintain your account settings and preferences.
• Payment processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method, and to maintain an accurate transaction history within your account.
• Identity verification (KYC): To comply with our obligations under applicable anti-money laundering and know-your-customer requirements, and to confirm that you meet the platform's eligibility criteria (including the 21+ age requirement).
• Platform operation and improvement: To diagnose technical issues, analyse usage patterns, test new features, and continuously improve the quality and security of the Platform.
• Responsible gaming: To monitor account activity for indicators of problem gambling, to enforce self-exclusion and deposit limit settings activated by you, and to provide responsible gaming support.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of your support interactions for quality-assurance purposes.
• Marketing communications: To send you promotional offers and platform updates where you have opted in to receive such communications. You may withdraw this consent at any time via your account settings.
• Legal and regulatory compliance: To fulfil our obligations under applicable law, to respond to lawful requests from regulatory or law-enforcement authorities, and to defend against legal claims.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, prohibited conduct, and security incidents that may affect the Platform or its players.

Legal Basis for Processing

For each purpose described in Section 4, 7tk10 relies on one of the following legal bases to process your personal data:

• Contract performance: Processing that is necessary to provide the Platform services you have contracted for — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable law, including KYC / anti-money laundering obligations and lawful requests from authorities.
• Legitimate interests: Processing that serves 7tk10's legitimate business interests — including platform security, fraud prevention, and service improvement — where those interests are not overridden by your rights and freedoms.
• Consent: Processing that relies on your freely given, informed consent — principally the sending of marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

Sharing Your Data

7tk10 does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and is subject to applicable financial regulations.
• Identity verification providers: Third-party KYC partners receive the identity documents you submit during the verification process. These providers are contractually bound to use your data solely for the purpose of identity verification.
• Game technology providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data (such as player ID and bet amounts) necessary to power their games within the 7tk10 Platform. These providers do not receive your name, contact details, or payment information.
• IT and hosting providers: Infrastructure and cloud hosting partners who store and process Platform data on 7tk10's behalf, subject to written data-processing agreements.
• Legal and regulatory authorities: 7tk10 will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, a court order, or a legally enforceable regulatory demand.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 7tk10's business, player account data may be transferred to the acquiring entity, subject to equivalent privacy protections. Players will be notified of any such transfer via the Platform.

Cookies & Tracking Technologies

7tk10 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing identifiers. These cookies cannot be disabled without impairing core Platform functionality.
• Functional cookies: Used to remember your preferences such as language settings and responsible gaming configurations, so you do not need to re-enter them each time you visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how players interact with the Platform — including which pages are visited most frequently and where technical errors occur. This data is used solely to improve the Platform.
• Anti-fraud cookies: Used to detect and prevent suspicious activity, including bot traffic and multi-accounting attempts.

You may manage cookie preferences through your browser settings. Please note that disabling cookies other than strictly necessary ones may affect your experience on the Platform. 7tk10 does not use third-party advertising or behavioural-targeting cookies.

Data Security

7tk10 implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption at rest for all personal data stored on 7tk10 servers, using AES-256 or equivalent standards.
• Access controls: Personal data is accessible only to authorised 7tk10 personnel and service providers who have a documented business need. All access is logged and audited.
• Regular security testing: 7tk10 conducts periodic vulnerability assessments and penetration tests to identify and remediate security weaknesses before they can be exploited.
• Incident response: 7tk10 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights or freedoms, we will notify affected players without undue delay.

Data Retention

7tk10 retains personal data for the periods set out below. Once the relevant retention period has expired, data is securely deleted or irreversibly anonymised.

Where 7tk10 is required by law to retain data for a longer period than stated above, the longer statutory period will apply. In all cases, we retain only the minimum data necessary for the stated purpose.

Your Rights

As a registered 7tk10 player, you have the following rights in respect of your personal data. To exercise any of these rights, contact the 7tk10 support team via live chat or at [email protected] (plain text — not a link):

• Right of access: You may request a copy of the personal data 7tk10 holds about you. We will respond within 30 days of receiving a verifiable request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to our legal retention obligations — we may be required to retain certain data (e.g., financial records) even after you request erasure.
• Right to restrict processing: You may request that we restrict the processing of your data while a correction request or objection is being assessed.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests. 7tk10 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (principally marketing communications), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

Children's Privacy

The 7tk10 Platform is strictly intended for adults aged 21 and above. 7tk10 does not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that a registered account belongs to an individual under 21, the account will be immediately suspended, any funds will be returned subject to verification, and all associated personal data will be deleted in accordance with our data retention schedule.

If you are a parent or guardian and believe that a minor in your care has registered an account on the Platform, please contact the 7tk10 support team immediately via live chat or at [email protected]. We will investigate and take appropriate action without delay.

Marketing Communications

With your explicit consent, 7tk10 may send you promotional communications about bonuses, new games, cricket betting markets (including BPL, T20 World Cup, and IPL fixtures), slot releases, and platform updates. These communications may be delivered by email or SMS to the contact details registered on your account.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your 7tk10 account settings dashboard.
• Clicking the unsubscribe link included in any marketing email.
• Contacting the 7tk10 support team via live chat and requesting removal from all marketing lists.

Please note that opting out of marketing communications does not affect transactional messages — we will continue to send you account-related notices such as deposit confirmations, withdrawal updates, and security alerts, as these are necessary for the operation of your account and cannot be disabled.

Changes to This Privacy Policy

7tk10 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, the revised policy will be published at https://7tk10.io/privacy-policy with a new effective date. Where practicable, 7tk10 will notify registered players of significant changes via the Platform or by email.

Your continued use of the Platform after the publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. We encourage you to review this page periodically to stay informed about how 7tk10 protects your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7tk10 handles your personal data, please contact us through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the account dashboard after logging in to your 7tk10 account. This is the fastest way to reach the support team.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line for faster routing.

7tk10 aims to acknowledge all privacy-related requests within 48 hours and to provide a full written response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension before the initial deadline expires.